UNHCR worked closely with the BRA to enhance the registration centre's infrastructure. UNHCR fully upgraded the BRA Registration Center hardware and infrastructure, introduced new SOPs and registration process flow to enhance the centre's capacity and capability to process larger numbers. UNHCR handed over registration activities and the non—Somali database to the BRA, in accordance with the data-sharing agreement, but continues to assist in ensuring data quality check by training BRA Data Management team, support BRA team in the form of providing guidance and consultation and developing clear procedures on data entry.
In addition, UNHCR has developed a Data Validation Tool and Reporting Tool, which have a significant role in supporting Data Management activities in BRA and in maintaining accurate statistics. UNHCR is regularly consolidating databases and working closely with BRA to ensure all protection activities related to one household or individual are properly registered in the database.
The registration process was revised, integrating the reception, interview/data entry and issuance of documentation into one process flow. New SOPs were developed to improve data capturing and case management. UNHCR conducted training for 20 BRA officials and staff on registration standards, interview techniques and Data Management as well as the registration team had undertaken on the job-coaching for nine months.
UNHCR continues to advocate for effective access to registration for all asylum-seekers and refugees and ensure all registered refugees and asylum seekers were provided with individual documentation.
In the South, UNHCR continued constant capacity building and improvement initiatives by providing daily guidance and advice for IPNA to ensure the quality of registration and data.
This capacity-building has expanded to cover the registration centres in Lahj and Hadramaut in addition to Aden.
The support to IPNA included anti-fraud activities in order to identify, prevent, and process fraud cases within UNHCR standards and procedures. An expansion of IPNA registration centre in Aden took place in 2019 to increase the processing capacities for Somali urban verification.
UNHCR registration team trained officials and partners in Mukalla on introduction to registration and protection in order to increase the level awareness and perception towards UNHCR POCs and the recognition of UNHCR asylum-seekers and refugees' certificates. Persons of concern living in remote areas of Hadramout and Sayun were accessed by IPNA and UNHCR to improve profiling and to update their data in proGres databases through mobile registration missions.