Systems and processes
UNHCR is committed to modernizing systems and processes to drive efficiency and effectiveness. By enhancing data systems and analytics, we will improve decision-making, transparency and accountability.
Operational support and supply chain
In 2025, UNHCR will continue optimizing its operational support and supply chain, aiming for greater efficiency and cost-effectiveness. IT staff will support operations with robust cybersecurity measures to protect sensitive data. Centralizing software subscriptions and replacing outdated IT equipment will further ensure cost-effective management.
People and culture
The increasing demand for a strong and adaptable UNHCR workforce amid emerging crises will drive further innovation and improvement in 2025. The Office will integrate UNHCR’s “Diversity, equity and inclusion strategic framework” across all operations and align talent deployment with strategic needs. Workforce and operational outcomes will be supported by a digital HR system that offers self-service tools and optimized processes. Key areas of support to operations will include strategic workforce planning and health and well-being initiatives.
Global presence
(as of 30 September 2024)
UNHCR is present in 136 countries and territories with offices in 519 locations.
External Engagement and Resource Mobilization
In 2025, UNHCR will continue to foster diverse strategic partnerships that improve the lives of forcibly displaced and stateless people. By leveraging expertise from the UN system, development actors, financial institutions, NGOs and civil society, UNHCR will advance operational, policy and advocacy goals at global and national levels. These partnerships will boost the integration of displaced people into UN programmes and national policies.
Leadership and Governance
In 2025, UNHCR will further enhance the efficiency and effectiveness of its independent oversight system, which plays a crucial role in investigating misconduct and providing management with insights to improve systems and processes. By analysing both qualitative and quantitative data from oversight findings, UNHCR will ensure continued accountability and operational effectiveness. Further improvements in the handling of misconduct complaints will ensure that integrity issues are addressed by the appropriate entities.